Staying customer-centric in a remote
work setting

Recorded on February 24, 2021 | 50 minutes

While trying to maintain business as usual has been extremely challenging during the pandemic for most companies, there are benefits to working remotely.

Join Jim Kalbach, Chief Evangelist at MURAL and UserTesting’s Chief Insights Officer, Janelle Estes, as they discuss how to optimize touchpoints between cross functional teams in a remote work environment in order to ensure customer feedback is central in every design decision.

In this webinar they’ll cover:


Chief Evangelist

Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.


Chief Insights Officer

Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.

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