Chatbot and conversation design for rich messaging channels

Thursday 21st January • 4PM GMT

Automated solutions and AI used to be a luxury for customer support — now, they’re a necessity. Join Google and Khoros in conversation as we discuss how to create rich, memorable experiences that increase customer satisfaction, and how this can be achieved through Google’s newest messaging channel, Google Business Messages.

  • When a customer experience can be automated: Brands can’t just add more human agents to support growing channels and volume. It’s important to identify what types of conversations to automate to deliver the best customer experiences and most efficient interactions.
  • Best practices for chatbot flows: AI is most effective when deployed with, rather than in place of, your agents. Learn how to structure chatbots conversations that are clear, helpful, and seamlessly coordinated with your agent’s workflows.
  • Google’s Business Messages: Discover why this new messaging channel is ideal for rich customer support experiences and automation.

Unable to join us? No worries! Simply register for the webinar and we’ll send you the recording to listen to in your own time.

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Speakers Include

Rob Lawson

Partnerships, Business Messages

Google

Tom Bailey

VP Sales

Khoros

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